How to Clear an Internal Paper Jam on a Konica MinoltaBizhub 20 Printer

Paper jams are one of the most common printer problems, especially when a printer is used regularly for large print jobs. In most cases, removing a sheet from the input or output area is straightforward. An internal jam can be more difficult because the stuck paper may be hidden inside the printer.

If your Konica MinoltaBizhub 20 is showing a paper jam error but you cannot see the paper from the outside, use the steps below to safely locate and remove it.

Where Can an Internal Paper Jam Occur?

Before removing anything, turn off the Konica MinoltaBizhub 20 and disconnect it from the power source. Give the printer a few moments to cool down if it has been printing continuously.

Check these areas for stuck paper:

• Input tray: Look for partially fed or folded sheets.
• Internal paper path: Check behind the toner or print cartridge area.
• Output area: A sheet may be stuck near the point where printed pages exit.

Steps to Clear the Internal Paper Jam

1. Remove Paper From the Input Tray

Take all unused paper out of the input tray. This gives you better access to the printer and prevents additional sheets from being pulled into the paper path while you are clearing the jam.

Also check the tray for damaged, bent, or crumpled sheets.

2. Open the Printer

Open the main access panel on the Konica MinoltaBizhub 20 to reach the toner or print cartridge.

Do not force the panel open. If it does not move normally, check the printer’s access mechanism before continuing.

3. Remove the Toner or Print Cartridge

Carefully take out the toner or print cartridge and place it on a clean, flat surface.

Avoid touching the sensitive imaging components of the cartridge, as fingerprints or scratches can affect print quality.

4. Remove the Jammed Paper

Look inside the printer for any visible portion of the stuck sheet.

If you can reach the paper easily, gently pull it out slowly and as straight as possible. Try to remove the entire sheet rather than tearing it into smaller pieces.

If part of the paper has already torn, carefully inspect the paper path for remaining scraps. Even a small piece can trigger another paper-jam warning.

Avoid forcing tools into the printer to reach a deeply stuck piece of paper. Doing so can damage rollers, sensors, or other internal components.

5. Reinstall the Cartridge

Once you are certain that the paper and any loose scraps have been removed, reinstall the toner or print cartridge.

Make sure it is seated correctly before closing the access panel.

6. Turn the Printer Back On

Reconnect the Konica MinoltaBizhub 20 to power and switch it on.

Allow the printer to complete its startup process. If the paper-jam warning disappears, print a test page to confirm that paper feeds normally.

What If the Paper Jam Keeps Coming Back?

If the Konica MinoltaBizhub 20 continues reporting paper jams after you have removed the visible obstruction, the problem may not be caused by a single sheet of paper.

Check the following:

• Use clean, dry paper that is suitable for the printer.
• Do not overload the input tray.
• Make sure the paper guides are positioned correctly.
• Remove damaged or curled sheets from the paper stack.
• Clean accessible paper-feed rollers according to the printer manufacturer’s instructions.
• Check the entire paper path for small pieces of torn paper.
• Make sure the toner or print cartridge is installed correctly.

Repeated jams in the same location can also indicate a worn roller, damaged paper path component, or faulty paper-detection sensor. In that situation, further inspection or professional servicing may be necessary.

Final Thoughts

An internal paper jam on a Konica MinoltaBizhub 20 can look more complicated than a normal tray jam, but the problem can often be resolved by carefully checking the paper path and removing the obstruction without forcing it.

At FixItEarth, we focus on straightforward solutions that help users troubleshoot everyday technology problems without unnecessary complications. If the jam returns after following these steps, focus on identifying where the paper stops moving—that can provide a useful clue about the underlying problem.

Important: Never pull jammed paper aggressively or insert sharp objects deep inside the printer. A torn sheet or damaged internal component can turn a simple paper jam into a much bigger repair.