When the camera on your Redmi Note 15 Pro+ 5G suddenly stops opening, freezes on a black screen, closes by itself, or refuses to take pictures, it can be surprisingly annoying. The good news is that a camera problem does not automatically mean the camera hardware has failed.

In many cases, the cause is something much simpler — a temporary software glitch, corrupted app data, an outdated system component, low storage, overheating, or another app interfering with the camera.

This guide walks you through the fixes in the order I recommend trying them. Start with the quick solutions first, and only move toward the more advanced options if the problem remains.

Why Is the Camera Not Working on Redmi Note 15 Pro+ 5G?

There isn’t always one single reason why the camera stops working. The problem can appear after a software update, installing an app, changing camera settings, or simply after the phone has been running for a long time.

Some common causes include:

• A temporary system or Camera app glitch
• Corrupted Camera app cache or data
• An outdated phone software version
• Very low internal storage
• Another application accessing the camera
• Excessive device temperature
• Incorrect camera settings
• A problem with a recently installed third-party app
• Physical or liquid damage to the camera hardware

If the Camera app opens but immediately closes, start with the first few fixes. If the camera produces a completely black preview or fails in every application that uses it, pay closer attention to the hardware-related checks later in this guide.

1. Restart Your Redmi Note 15 Pro+ 5G

It sounds almost too simple, but don’t skip this step.

A restart clears temporary system processes and can resolve small software conflicts that prevent the Camera app from starting correctly.

Try this first:

1. Press and hold the Power button and Volume Down button if required by your device.
2. Open the power menu.
3. Tap Restart.
4. Wait until Redmi Note 15 Pro+ 5G starts completely.
5. Open the Camera app again.

If the camera works normally after restarting, you probably don’t need to do anything more.

If the same problem comes back, continue with the next fix.

2. Force Close the Camera App

Sometimes the Camera app remains stuck in the background even though it looks closed.

Force-stopping it gives the app a clean start.

1. Open Settings.
2. Go to Apps.
3. Find and select Camera.
4. Tap Force stop.
5. Confirm when prompted.
6. Open the Camera app again.

Test both the front and rear cameras if your device has multiple cameras.

If the app still crashes immediately, move on.

3. Clear the Camera App Cache

A damaged or outdated cache can sometimes cause strange Camera app behaviour.

Clearing the cache doesn’t remove your photos or videos. It simply removes temporary files created by the application.

Go to:

Settings → Apps → Camera → Storage → Clear cache

After clearing it, launch the Camera app and test it.

What if clearing the cache doesn’t help?

You can also see a Clear data option on many Android phones.

This resets the Camera app’s stored settings and data. Your photographs and videos stored in the Gallery should not be deleted by clearing the Camera app’s data, but any customized Camera settings may return to their defaults.

If you use special camera configurations, make a note of them first.

4. Check for a Software Update

If the camera problem started recently, check whether a system update is available.

Manufacturers regularly release software updates containing bug fixes, security improvements and app-related fixes. A camera problem can sometimes be caused by a software bug that has already been corrected in a newer release.

Open:

Settings → Software update → Download and install

The exact wording can vary depending on your Android version and device manufacturer.

If an update is available, install it and restart the phone afterward.

Also make sure applications are up to date through your phone’s official app store. A mismatch between an updated operating system and an outdated system application can occasionally cause problems.

5. Make Some Free Storage Space

Your camera needs available storage to save photographs, videos and temporary processing files.

If your phone is almost completely full, you may notice more than just camera problems. Apps can become sluggish, updates can fail, and some functions may stop behaving normally.

Check your storage under:

Settings → Storage

Look for large files, unused applications, downloaded videos and duplicate media that you no longer need.

You don’t have to remove everything. Even freeing some reasonable amount of space can help the phone operate more comfortably.

After cleaning up storage, restart Redmi Note 15 Pro+ 5G and test the camera again.

6. Check Whether Another App Is Causing the Problem

This is an easy one to overlook.

Apps that use the camera — such as social media, video calling, scanning or photo-editing applications — can occasionally interfere with camera access.

Think about what happened immediately before the problem started.

Did you recently install:

• A camera or photo-editing app?
• A video-calling application?
• A QR or barcode scanner?
• A screen-recording utility?
• A system customization app?
• An app that requests camera permissions?

If the problem appeared after installing a particular application, temporarily uninstall it and restart the phone.

Test the camera in Safe Mode

Safe Mode is useful because it temporarily prevents most third-party apps from running.

If the camera works correctly in Safe Mode but fails during normal operation, a recently installed or updated application becomes a strong suspect.

The exact method for entering Safe Mode varies between Android manufacturers and software versions, so use the method appropriate for your particular Redmi Note 15 Pro+ 5G.

7. Reset the Camera Settings

If the Camera app opens but behaves strangely — for example, it freezes after changing a setting, crashes when switching modes, or refuses to work correctly — resetting its settings may help.

Open the Camera app and look for its Settings menu.

Then find an option such as:

Reset settings → Reset

This doesn’t perform a factory reset of the entire phone. It simply returns the Camera application’s configurable options to their defaults.

Afterward, close the Camera app and open it again.

If the problem was caused by an unusual camera configuration, this may be enough to get things working normally.

8. Check for Hardware Damage and Consider a Factory Reset

If you’ve worked through all the software fixes and the camera still refuses to work, it’s time to consider two possibilities: a deeper software problem or hardware failure.

First, inspect the phone carefully.

Look for:

• Cracked camera glass
• Signs that the phone has suffered a hard impact
• Moisture or liquid exposure
• A camera that remains black in every application
• Autofocus that never responds
• One camera working while another consistently fails

If the phone has physical damage, software troubleshooting may not solve the underlying problem.

Before a factory reset

A factory reset should not be your first solution.

It removes personal data and returns the phone to its original software state, so make sure important photos, contacts, documents and other files are backed up before considering it.

If you decide to proceed, the reset option is generally found under a path similar to:

Settings → General management/System → Reset → Factory data reset

The exact menu names can differ between devices and Android versions.

After the reset, test the camera before reinstalling all your applications. This can help determine whether the problem was caused by software.

What If the Redmi Note 15 Pro+ 5G Camera Is Still Not Working?

If none of the fixes above makes a difference, don’t keep resetting the phone repeatedly.

At this point, the problem may involve the camera module, connector, motherboard, moisture damage, or another hardware component.

There is also an important distinction to make:

If the Camera app crashes but other apps can access the camera, the problem is more likely to involve the Camera application or software.

If every application shows a black screen or cannot access the camera, hardware becomes a stronger possibility.

For a damaged device, professional inspection is usually the sensible next step. If the phone is still covered by a manufacturer’s warranty or service plan, check the available support options before paying for a repair.

Quick Things to Try Before You Give Up

If you’re in a hurry, here’s the troubleshooting order I’d use:

1. Restart Redmi Note 15 Pro+ 5G.
2. Force stop the Camera app.
3. Clear the Camera app cache.
4. Install available system and app updates.
5. Free up storage.
6. Remove a recently installed app that may be interfering.
7. Reset Camera settings.
8. Test in Safe Mode.
9. Check the phone for physical or liquid damage.
10. Consider professional service or a factory reset only when appropriate.

Starting with the simple fixes saves time and avoids unnecessary data loss.

How to Prevent Camera Problems in the Future

You can’t prevent every software bug, but a few habits can reduce the chances of running into repeated camera problems.

Keep Redmi Note 15 Pro+ 5G updated and avoid allowing internal storage to remain completely full. It’s also worth being selective about applications that request access to the camera, particularly if the camera starts behaving differently immediately after installing one.

If the phone becomes unusually hot during heavy camera or video use, give it time to cool down before continuing.

And if the device has been dropped or exposed to liquid, don’t assume a software reset will solve everything. Hardware damage can sometimes appear later rather than immediately.

Final Thoughts

A Redmi Note 15 Pro+ 5G camera that isn’t working, keeps freezing, or crashes when you open it can look like a serious problem, but there are plenty of software-related causes worth checking first.

A simple restart or cache cleanup may be all that’s needed. If that doesn’t work, checking updates, storage, third-party apps, Camera settings and Safe Mode gives you a much better idea of where the problem is coming from.

Only move toward a factory reset after you’ve tried the less destructive options and backed up your important information.

If the camera still fails afterward — particularly if the phone has suffered physical or liquid damage — professional diagnosis is the safer route.

At FixItEarth, technology troubleshooting is the focus, and Sahil brings more than two decades of experience working through real-world technology problems, from smartphones and software to hardware issues.

Frequently Asked Questions

Why does my Redmi Note 15 Pro+ 5G camera keep crashing?

A camera can crash because of temporary software errors, corrupted app data, outdated software, low storage, third-party app conflicts or hardware problems. Restarting the phone and clearing the Camera app cache are good first steps.

Will clearing Camera app data delete my photos?

Clearing Camera app data normally resets the application’s settings rather than deleting photos and videos stored in your Gallery. However, it’s always sensible to back up important files before performing troubleshooting steps that reset app data.

Why is my Redmi Note 15 Pro+ 5G camera showing a black screen?

A black camera preview can result from a temporary software problem, another application using the camera, an incorrect configuration or hardware failure. Test the camera after restarting the phone and, if possible, in Safe Mode.

Should I factory reset Redmi Note 15 Pro+ 5G to fix the camera?

Not initially. A factory reset erases personal data and should be considered only after simpler troubleshooting methods have failed and you’ve created a proper backup.

What if the camera works in Safe Mode?

If the camera works normally in Safe Mode but fails during normal operation, a third-party application is a likely cause. Think about apps installed or updated around the time the camera problem began.

Can physical damage cause the camera to stop working?

Yes. A damaged camera module, lens assembly, connector or other internal component can cause persistent camera failures. If the problem started after a drop, impact or liquid exposure, professional inspection may be necessary.